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The Nelson A. Rockefeller Institute of Government

 
Welfare, Workforce, and Social Services: Service Integration for Social Services

Service Integration for Social Services

In 2002 and 2003, the Rockefeller Institute of Government conducted a study of the nature and impact of service integration strategies at selected sites around the country. The research targeted efforts to coordinate and integrate services in income support programs, such as TANF and Food Stamps, with other programs.

Working closely with the Casey Strategic Consulting Group of the Annie E. Casey Foundation, we visited over 40 sites in 12 states where human service program managers have undertaken substantial efforts to integrate the delivery of human service programs. Selected site visit reports that document strategies, critical success factors, lessons learned, and operational tools — such as information technologies that have contributed to the success of these efforts — are available at the “Case Studies” links to the left.

Summary Report:

Building Better Human Service Systems

   [PDF]
Integrating services for income support and related programs.
Mark Ragan, June 2003